Leadership Mentorship Collaboration Knowledge Sharing Accessibility
The Context
As the UX organisation grew, designers needed better support, clearer guidance and stronger opportunities to learn from one another.
I helped establish community initiatives focused on mentorship, accessibility and knowledge sharing to support that growth.
The Process
Graduate Development Programme
As a co-founder of a newly formed training team, I helped design and facilitate an 8-month graduate development programme to support UX graduates beyond their initial onboarding experience.
Alongside another UX designer, I delivered training sessions covering:
Figma & prototyping
User flows & information architecture
Accessibility best practices
UX processes & collaboration
To support practical learning, we created a hands-on project environment where graduates could safely experiment with design and research techniques outside of live product work.
Following each cohort, we ran retrospectives and feedback sessions to continuously refine the programme, which was subsequently adapted and reused across multiple graduate cohorts.
Master Files Documentation
As part of the wider Master Files initiative, I helped create a scalable source of truth for complex ecommerce workflows, improving how UX, product and engineering teams shared knowledge and collaborated.
I documented complex tools, workflows and user journeys, creating interactive design references that:
improved cross-team collaboration
reduced reliance on fragmented knowledge
streamlined future feature development
improved consistency across product discussions and workflows
The documentation evolved alongside the platform and became an ongoing reference point for teams across the organisation.
Accessibility Advocacy
As one of two dedicated accessibility advocates across the ecommerce platform, I championed WCAG accessibility best practices across iOS, Android and Web, supporting both individual product initiatives and platform-wide improvements.
My work included:
Collaborating with designers and engineers to identify and implement accessibility improvements
Leading accessibility reviews and testing through regular cross-functional sessions
Creating accessibility documentation and guidance for design and development teams
Supporting accessible user journeys across key ecommerce experiences
Advocating for scalable accessibility standards and tooling across the organisation
Spearheading our first screen-reader usability testing initiative, helping teams better understand real-world accessibility challenges and opportunities
One of my key contributions focused on reimagining how screen readers interacted with product cards, improving the accessibility of one of the platform's most frequently used components across iOS, Android and Web.
Through advocacy, education and hands-on delivery, I helped embed accessibility more consistently into everyday product development workflows, treating it as a core design consideration rather than a separate activity.
The Outcome
Together, these initiatives helped establish scalable foundations for learning, knowledge sharing and accessibility, enabling the UX organisation to grow more consistently and collaboratively.
Key outcomes included:
An 8-month graduate development programme successfully reused across 3 cohorts and 16 graduates
Stronger onboarding and mentoring support for incoming UX designers
A shared source of truth for complex workflows, improving collaboration between UX, product and engineering
Increased accessibility awareness and advocacy, including the introduction of screen-reader usability testing
Greater consistency in design practices and decision-making across teams